Responsible Gaming
Gaming Should Be Fun, Not a Financial Strategy
At Gem Colt Ltd, we believe online pokies should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Playing should only ever be with money you can afford to lose, and should never interfere with your essential expenses, relationships, or wellbeing.
Please gamble responsibly and within your means.
Age Verification
Online gambling in New Zealand is strictly for adults aged 18 years and older. We are committed to preventing underage gambling. If you are under 18, please do not use our services. Parents and guardians can use parental control tools to restrict access to gambling websites.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling with more money to recover what you've lost
- Spending more time and money on gambling than intended
- Hiding gambling activity from family, friends, or partners
- Neglecting work, study, relationships, or personal responsibilities due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Lying about the amount of money or time spent gambling
- Borrowing money or getting into debt to fund gambling
- Gambling to escape problems, stress, or negative emotions
- Failed attempts to reduce or stop gambling
- Experiencing financial difficulties as a result of gambling
If you recognise these signs, please reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
Many online gambling platforms offer built-in tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit over a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you're willing to lose in a given timeframe
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Time Limits: Automatically log out after a set period of play
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling services
- Account Closure: Close your account if you wish to stop gambling entirely
We encourage you to use these tools to maintain healthy gambling habits. Contact our support team if you need assistance setting up any of these features.
Support Organisations for New Zealand
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
New Zealand
-
Gambling Helpline (Te Arai): Free phone and text support available 24/7
Phone: 0800 654 655
Text: 8393
Website: www.gamblinghelpline.co.nz -
Problem Gambling Foundation: Counselling, support, and resources for problem gamblers and their whānau
Phone: 0800 664 262
Website: www.pgf.nz
International Support (for reference)
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk | GamStop – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
If You Need Help, Reach Out Today
Problem gambling is a serious issue, but recovery is possible with the right support. If you're experiencing difficulties with gambling, please don't hesitate to contact one of the organisations listed above. Speaking to someone confidentially can be the first step towards regaining control.
Your wellbeing matters. Help is just a phone call or text away.